| Mona Uathavikul |
Associate Director/Operations |
- Management of University Accounts Receivables
- Tuition and Fee Assessment
- Oversee Student Billing
- Refunds
- PA Residency Appeals
- Supervises Front Counter Operations
|
monalu@esu.edu |
(570) 422-2829 |
| Shanece Bryant |
Enrollment Services Representative |
- Third Party Billing
- External Scholarships and Tuition Assistance
- Financial Aid Requirements Document Tracking (E.g. Verification, Tax Returns, etc)
- Front Counter enrollment requests processing
|
sbryant@esu.edu |
(570) 422-2807 |
| Marcelia Cottle |
Billing Assistant |
- Assist with Call Center inquiries
- Deposits Releases
- Past Due Accounts Collections
- Record Returned Items (NSF)
- Splits Payments
- Student Billing - researches and analyzes billing issues
|
mcottle@esu.edu |
(570) 422-2810 |
| Clotilde Fitzsimmons |
Enrollment Services Representative |
- Front Counter Enrollment Inquiries
- Biographic and Demographic Student Record Changes
- Office Email
- Tuition Waivers (all)
|
cfitzsimmons@esu.edu |
(570) 422-2823 |
| Dianne Helwig |
Enrollment Services Representative |
- Federal Supplemental Educational Opportunity Grants (SEOG)
- PHEAA State Grants
- Other state grants
|
dhelwig@esu.edu |
(570) 422-2813 |
| Josie Kraemer |
Enrollment Services Representative |
- Department Deposits & Fee Collection
- Grade Changes
- Front Counter inquiries and payment processing
|
jkraemer@esu.edu |
(570) 422-2821 |
| Mary Ann Lugo |
Enrollment Services Representative |
- Coordinator of Call Center
- Student Records Scanning
- Federal Work-Study Eligibility and Tracking
- NowU/TAP (529) Payment Processing
|
mlugo@esu.edu |
(570) 422-2817 |
| Tamara Murphy |
Call Center Representative |
- Call Center Enrollment Inquiries
- Assistance with Changes of Majors processing
|
tmurphy15@esu.edu |
(570) 422-2824 |
| Leslie Raser |
Extended Learning Enrollment Representative |
- International Exchange, National Student Exchange (NSE) and PASSHE Visiting Students
- Extended Learning Programs Enrollment Support for registration, financial aid and billing issues
- Special programs such as T.E.A.C.H., National Board Certification and Women’s Leadership Initiative
|
lraser@esu.edu |
(570) 422-2876 |
| Mickie Smith |
Call Center Representative |
- Call Center Enrollment Inquiries
- Assist with Enrollment Verification Letters
- Assist with Change of Majors processing
|
msmith@esu.edu |
(570) 422-2826 |
