Refunds

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Account Refunds

  • Cash withdrawals from the eCard account are not permitted.
  • Refunds of unspent funds are provided upon graduation, withdrawal or dismissal from the university.
  • Students/employees must request a refund in writing or in person.
  • A $10.00 processing fee will be charged when closing an account.
  • We would recommend that there be no money left on the account to avoid any processing fees.
  • Account closure requests will be processed within six weeks.
  • Proceeds from closed accounts will be paid through the Campus Card Office and will be subject to other debts owed to the university by the cardholder.
  • Refunds will be mailed to the permanent address of the cardholder. Funds remaining on the eCard account are carried forward on a semester basis as long as the student is enrolled. There is no annual fee or service charge to activate an account.
  • Due to Federal law, we are not allowed to provide cash back from an eCard account, since these are pre-paid services.

Merchant Refunds

If your eCard is charged inadvertently by a cashier, you have 24 hrs. to contact the Manager of the operation.

Then the balance will be adjusted.

Inactive E.card Accounts

Upon account closure, if a refund of the balance is requested, a $10.00 processing fee will be charged.